annual labor savings
for enterprise clients
Our capacity planning solution helps teams forecast demand, model staffing scenarios, and align HR, finance, and operations. Reduce manual effort, improve SLA performance, and make data-driven decisions with confidence.
Predict demand using historical data and algorithmic models.
Machine-learning forecasting
Simulate staffing and cost impacts with flexible what-if tools.
Scenario modeling
Convert staffing gaps into requisitions and hiring plans.
HR alignment
Assign trainers and modules to cohorts with lead-time logic.
Training planner
Forecast calls, chats, and emails across front and back office.
Plan inventory, automation, and human capacity needs with precision.
Calculate cost per contact and roll up to income statements.
Reduce overstaffing and improve SLA compliance across the organization.
On February 12, the Society of Workforce Planning Professionals (SWPP), Keyrus, and Anaplan will cohost an exclusive live webinar showcasing the new Anaplan Contact Center Planning application.
Join us for an exciting evening for senior data, digital, and finance professionals at Tour & Taxis on Tuesday, March 24th, 2026.
This event is designed specifically for workforce management professionals in the contact center, and includes tons of breakout sessions and networking.
Have questions about our EPM solutions? Our team is ready to help you find the right approach for your business.
