Delivered by keyrus

Predict demand using historical data and algorithmic models

Our capacity planning solution helps teams forecast demand, model staffing scenarios, and align HR, finance, and operations. Reduce manual effort, improve SLA performance, and make data-driven decisions with confidence.

10 weeks

saved in annual planning time

13% error to 5%

Forecast accuracy improvements

Solution features

1.

Machine-learning forecasting

Predict demand using historical data and algorithmic models.

2.

Scenario modeling

Simulate staffing and cost impacts with flexible what-if tools.

3.

HR alignment

Convert staffing gaps into requisitions and hiring plans.

4.

Training planner

Assign trainers and modules to cohorts with lead-time logic.

5.

Vendor collaboration

Share forecasts and staffing plans with BPO partners.

Solutions for the office of the CHRO

Contact Center Planning

Forecast calls, chats, and emails across front and back office.

Back Office Forecasting

Plan inventory, automation, and human capacity needs with precision.

Financial Modeling

Calculate cost per contact and roll up to income statements.

Workforce Optimization

Reduce overstaffing and improve SLA compliance across the organization.

Why Keyrus?

Resources

Why Contact Center Capacity Planning Needs a Modern Makeover

In the age of AI, mid-to-long-range workforce planning can't run on spreadsheets anymore

Connect operations, finance, and vendors into one seamless vendor management process

Optimize gross-to-net processes to drive revenue growth and improve financial performance.

Boost clarity: align revenue assumptions and headcount forecasts

Improve clarity and align revenue assumptions with headcount forecasts for smarter planning.

Get in touch today

Have questions about our EPM solutions? Our team is ready to help you find the right approach for your business.

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