annual labor savings
for enterprise clients
Our capacity planning solution helps teams forecast demand, model staffing scenarios, and align HR, finance, and operations. Reduce manual effort, improve SLA performance, and make data-driven decisions with confidence.
Forecast calls, chats, and emails across front and back office.
Plan inventory, automation, and human capacity needs with precision.
Calculate cost per contact and roll up to income statements.
Reduce overstaffing and improve SLA compliance across the organization.
Enhance growth strategies by integrating FP&A and workforce planning for smarter outcomes.
This event is designed specifically for workforce management professionals in the contact center, and includes tons of breakout sessions and networking.
Healthcare workforce planning is critical to equip staff with skills for evolving system, organizational, and individual needs.
Have questions about our EPM solutions? Our team is ready to help you find the right approach for your business.
