annual labor cost
reduction achieved
Forecast call and case demand, plan workforce capacity, and track service costs with centralized planning. Leverage statistical forecasting to reduce overstaffed and understaffed periods while optimizing team structure and improving demand accuracy.
Reduce overstaffed periods with extraneous resources and avoid unnecessary overtime while tracking employee productivity
Forecast peak times to prevent understaffing, enhance customer satisfaction and reduce backlogs
Simulate capacity scenarios to assess the effects of demand changes using various projections.
Streamline data analysis by using a centralized platform instead of complex spreadsheets.
Enhance growth strategies by integrating FP&A and workforce planning for smarter outcomes.
This event is designed specifically for workforce management professionals in the contact center, and includes tons of breakout sessions and networking.
Healthcare workforce planning is critical to equip staff with skills for evolving system, organizational, and individual needs.
Have questions about our EPM solutions? Our team is ready to help you find the right approach for your business.
