Pre-built workload calculations, UX pages, and planning flows on day one.
Toggle between live, budget, and ad hoc plans with automated comparisons.
Instantly see what changed between submissions and why with detailed driv
Workforce is the largest cost bucket for most companies—up to 70% of total business costs—yet planning systems often lack flexibility for complex, dimensional contact center needs. Spreadsheets can't handle what-if scenarios or long-term horizons beyond six months. After hundreds of projects over five years, Keyrus and anaplan unveiled their contact center planning application to SWPP members as the first public audience.
This hyperfocused capacity planning tool addresses 400+ agent organizations frustrated with Excel-based planning. The cloud-based app delivers workload forecasting, new hire ramping, supply planning, BPO allocation, live scenarios, and financial integration—all configurable with no-code Excel-like formulas on a platform supporting trillions of cells.
