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Contact centers sit at the intersection of customer experience, workforce cost, and operational performance. Yet for many organizations, mid- to long‑range planning is still managed through spreadsheets, disconnected tools, and point solutions that limit visibility, slow decision-making, and make it difficult to align operations with business goals.
With the launch of the Anaplan Contact Center Planning application, organizations now have a purpose-built solution designed to modernize how contact centers plan – strategically, collaboratively, and at scale.
Co-developed by Keyrus and Anaplan, the application brings enterprise-grade planning, forecasting, and scenario modeling to organizations seeking greater accuracy, transparency, and confidence in workforce decisions.
Read Anaplan's press release announcing the newly released suite of applications
Historically, contact center technology investments have focused on short-term scheduling and execution, typically delivered through Workforce Management (WFM) platforms. While essential for day-to-day operations, these tools are not designed to answer longer-range, business-critical questions such as:
The Anaplan Contact Center Planning application addresses this gap by enabling mid- to long-range capacity planning while remaining complementary to existing WFM solutions.
The Anaplan Contact Center Planning application is designed for strategic, forward-looking planning, while WFM platforms remain essential for tactical execution.
Together, they provide a connected planning-to-execution ecosystem for contact center organizations.
The Anaplan Contact Center Planning application reflects more than five years of real-world deployment experience of this solution, shaped by:
This collaboration is further underscored by Keyrus being named Anaplan's Trailblazer Partner of the Year – a recognition of Keyrus' leadership in delivering innovative, scalable planning solutions and driving meaningful customer outcomes on the Anaplan platform.
The application provides a unified planning environment that includes:
All of this is delivered within Anaplan's connected planning platform, creating a single source of truth across operations, workforce, and finance.
Learn more about the solution on Anaplan's website
Not every contact center requires the same level of planning sophistication. The Anaplan Contact Center Planning application is designed for organizations operating labor‑intensive service environments where staffing accuracy directly affects service performance, labor cost, and margin. It is especially well suited for organizations with two or more of the following characteristics:
The application was showcased at Anaplan Connect New York, where James Wilby, WFM & Contact Center Practice Lead at Keyrus, and Paul Meredith, Solution Marketing Manager at Anaplan, demonstrated how organizations can modernize mid- to long-range capacity planning and make more confident decisions for their contact centers.
We will update this article with the session link once the recording becomes available.
As a global Anaplan solution advisory and delivery partner, Trailblazer Partner of the Year, and co-developer of the Contact Center Planning application, Keyrus helps organizations connect strategy, operations, and finance so they can plan with greater clarity, adapt with confidence, and improve business outcomes.
If your organization is operating beyond the limits of spreadsheets and disconnected planning tools, we would welcome the conversation.
Contact centers sit at the intersection of customer experience, workforce cost, and operational performance. Yet for many organizations, mid- to long‑range planning is still managed through spreadsheets, disconnected tools, and point solutions that limit visibility, slow decision-making, and make it difficult to align operations with business goals.
With the launch of the Anaplan Contact Center Planning application, organizations now have a purpose-built solution designed to modernize how contact centers plan – strategically, collaboratively, and at scale.
Co-developed by Keyrus and Anaplan, the application brings enterprise-grade planning, forecasting, and scenario modeling to organizations seeking greater accuracy, transparency, and confidence in workforce decisions.
Read Anaplan's press release announcing the newly released suite of applications
Historically, contact center technology investments have focused on short-term scheduling and execution, typically delivered through Workforce Management (WFM) platforms. While essential for day-to-day operations, these tools are not designed to answer longer-range, business-critical questions such as:
The Anaplan Contact Center Planning application addresses this gap by enabling mid- to long-range capacity planning while remaining complementary to existing WFM solutions.
The Anaplan Contact Center Planning application is designed for strategic, forward-looking planning, while WFM platforms remain essential for tactical execution.
Together, they provide a connected planning-to-execution ecosystem for contact center organizations.
The Anaplan Contact Center Planning application reflects more than five years of real-world deployment experience of this solution, shaped by:
This collaboration is further underscored by Keyrus being named Anaplan's Trailblazer Partner of the Year – a recognition of Keyrus' leadership in delivering innovative, scalable planning solutions and driving meaningful customer outcomes on the Anaplan platform.
The application provides a unified planning environment that includes:
All of this is delivered within Anaplan's connected planning platform, creating a single source of truth across operations, workforce, and finance.
Learn more about the solution on Anaplan's website
Not every contact center requires the same level of planning sophistication. The Anaplan Contact Center Planning application is designed for organizations operating labor‑intensive service environments where staffing accuracy directly affects service performance, labor cost, and margin. It is especially well suited for organizations with two or more of the following characteristics:
The application was showcased at Anaplan Connect New York, where James Wilby, WFM & Contact Center Practice Lead at Keyrus, and Paul Meredith, Solution Marketing Manager at Anaplan, demonstrated how organizations can modernize mid- to long-range capacity planning and make more confident decisions for their contact centers.
We will update this article with the session link once the recording becomes available.
As a global Anaplan solution advisory and delivery partner, Trailblazer Partner of the Year, and co-developer of the Contact Center Planning application, Keyrus helps organizations connect strategy, operations, and finance so they can plan with greater clarity, adapt with confidence, and improve business outcomes.
If your organization is operating beyond the limits of spreadsheets and disconnected planning tools, we would welcome the conversation.
Contact centers sit at the intersection of customer experience, workforce cost, and operational performance. Yet for many organizations, mid- to long‑range planning is still managed through spreadsheets, disconnected tools, and point solutions that limit visibility, slow decision-making, and make it difficult to align operations with business goals.
With the launch of the Anaplan Contact Center Planning application, organizations now have a purpose-built solution designed to modernize how contact centers plan – strategically, collaboratively, and at scale.
Co-developed by Keyrus and Anaplan, the application brings enterprise-grade planning, forecasting, and scenario modeling to organizations seeking greater accuracy, transparency, and confidence in workforce decisions.
Read Anaplan's press release announcing the newly released suite of applications
Historically, contact center technology investments have focused on short-term scheduling and execution, typically delivered through Workforce Management (WFM) platforms. While essential for day-to-day operations, these tools are not designed to answer longer-range, business-critical questions such as:
The Anaplan Contact Center Planning application addresses this gap by enabling mid- to long-range capacity planning while remaining complementary to existing WFM solutions.
The Anaplan Contact Center Planning application is designed for strategic, forward-looking planning, while WFM platforms remain essential for tactical execution.
Together, they provide a connected planning-to-execution ecosystem for contact center organizations.
The Anaplan Contact Center Planning application reflects more than five years of real-world deployment experience of this solution, shaped by:
This collaboration is further underscored by Keyrus being named Anaplan's Trailblazer Partner of the Year – a recognition of Keyrus' leadership in delivering innovative, scalable planning solutions and driving meaningful customer outcomes on the Anaplan platform.
The application provides a unified planning environment that includes:
All of this is delivered within Anaplan's connected planning platform, creating a single source of truth across operations, workforce, and finance.
Learn more about the solution on Anaplan's website
Not every contact center requires the same level of planning sophistication. The Anaplan Contact Center Planning application is designed for organizations operating labor‑intensive service environments where staffing accuracy directly affects service performance, labor cost, and margin. It is especially well suited for organizations with two or more of the following characteristics:
The application was showcased at Anaplan Connect New York, where James Wilby, WFM & Contact Center Practice Lead at Keyrus, and Paul Meredith, Solution Marketing Manager at Anaplan, demonstrated how organizations can modernize mid- to long-range capacity planning and make more confident decisions for their contact centers.
We will update this article with the session link once the recording becomes available.
As a global Anaplan solution advisory and delivery partner, Trailblazer Partner of the Year, and co-developer of the Contact Center Planning application, Keyrus helps organizations connect strategy, operations, and finance so they can plan with greater clarity, adapt with confidence, and improve business outcomes.
If your organization is operating beyond the limits of spreadsheets and disconnected planning tools, we would welcome the conversation.
Contact centers sit at the intersection of customer experience, workforce cost, and operational performance. Yet for many organizations, mid- to long‑range planning is still managed through spreadsheets, disconnected tools, and point solutions that limit visibility, slow decision-making, and make it difficult to align operations with business goals.
With the launch of the Anaplan Contact Center Planning application, organizations now have a purpose-built solution designed to modernize how contact centers plan – strategically, collaboratively, and at scale.
Co-developed by Keyrus and Anaplan, the application brings enterprise-grade planning, forecasting, and scenario modeling to organizations seeking greater accuracy, transparency, and confidence in workforce decisions.
Read Anaplan's press release announcing the newly released suite of applications
Historically, contact center technology investments have focused on short-term scheduling and execution, typically delivered through Workforce Management (WFM) platforms. While essential for day-to-day operations, these tools are not designed to answer longer-range, business-critical questions such as:
The Anaplan Contact Center Planning application addresses this gap by enabling mid- to long-range capacity planning while remaining complementary to existing WFM solutions.
The Anaplan Contact Center Planning application is designed for strategic, forward-looking planning, while WFM platforms remain essential for tactical execution.
Together, they provide a connected planning-to-execution ecosystem for contact center organizations.
The Anaplan Contact Center Planning application reflects more than five years of real-world deployment experience of this solution, shaped by:
This collaboration is further underscored by Keyrus being named Anaplan's Trailblazer Partner of the Year – a recognition of Keyrus' leadership in delivering innovative, scalable planning solutions and driving meaningful customer outcomes on the Anaplan platform.
The application provides a unified planning environment that includes:
All of this is delivered within Anaplan's connected planning platform, creating a single source of truth across operations, workforce, and finance.
Learn more about the solution on Anaplan's website
Not every contact center requires the same level of planning sophistication. The Anaplan Contact Center Planning application is designed for organizations operating labor‑intensive service environments where staffing accuracy directly affects service performance, labor cost, and margin. It is especially well suited for organizations with two or more of the following characteristics:
The application was showcased at Anaplan Connect New York, where James Wilby, WFM & Contact Center Practice Lead at Keyrus, and Paul Meredith, Solution Marketing Manager at Anaplan, demonstrated how organizations can modernize mid- to long-range capacity planning and make more confident decisions for their contact centers.
We will update this article with the session link once the recording becomes available.
As a global Anaplan solution advisory and delivery partner, Trailblazer Partner of the Year, and co-developer of the Contact Center Planning application, Keyrus helps organizations connect strategy, operations, and finance so they can plan with greater clarity, adapt with confidence, and improve business outcomes.
If your organization is operating beyond the limits of spreadsheets and disconnected planning tools, we would welcome the conversation.
Contact centers sit at the intersection of customer experience, workforce cost, and operational performance. Yet for many organizations, mid- to long‑range planning is still managed through spreadsheets, disconnected tools, and point solutions that limit visibility, slow decision-making, and make it difficult to align operations with business goals.
With the launch of the Anaplan Contact Center Planning application, organizations now have a purpose-built solution designed to modernize how contact centers plan – strategically, collaboratively, and at scale.
Co-developed by Keyrus and Anaplan, the application brings enterprise-grade planning, forecasting, and scenario modeling to organizations seeking greater accuracy, transparency, and confidence in workforce decisions.
Read Anaplan's press release announcing the newly released suite of applications
Historically, contact center technology investments have focused on short-term scheduling and execution, typically delivered through Workforce Management (WFM) platforms. While essential for day-to-day operations, these tools are not designed to answer longer-range, business-critical questions such as:
The Anaplan Contact Center Planning application addresses this gap by enabling mid- to long-range capacity planning while remaining complementary to existing WFM solutions.
The Anaplan Contact Center Planning application is designed for strategic, forward-looking planning, while WFM platforms remain essential for tactical execution.
Together, they provide a connected planning-to-execution ecosystem for contact center organizations.
The Anaplan Contact Center Planning application reflects more than five years of real-world deployment experience of this solution, shaped by:
This collaboration is further underscored by Keyrus being named Anaplan's Trailblazer Partner of the Year – a recognition of Keyrus' leadership in delivering innovative, scalable planning solutions and driving meaningful customer outcomes on the Anaplan platform.
The application provides a unified planning environment that includes:
All of this is delivered within Anaplan's connected planning platform, creating a single source of truth across operations, workforce, and finance.
Learn more about the solution on Anaplan's website
Not every contact center requires the same level of planning sophistication. The Anaplan Contact Center Planning application is designed for organizations operating labor‑intensive service environments where staffing accuracy directly affects service performance, labor cost, and margin. It is especially well suited for organizations with two or more of the following characteristics:
The application was showcased at Anaplan Connect New York, where James Wilby, WFM & Contact Center Practice Lead at Keyrus, and Paul Meredith, Solution Marketing Manager at Anaplan, demonstrated how organizations can modernize mid- to long-range capacity planning and make more confident decisions for their contact centers.
We will update this article with the session link once the recording becomes available.
As a global Anaplan solution advisory and delivery partner, Trailblazer Partner of the Year, and co-developer of the Contact Center Planning application, Keyrus helps organizations connect strategy, operations, and finance so they can plan with greater clarity, adapt with confidence, and improve business outcomes.
If your organization is operating beyond the limits of spreadsheets and disconnected planning tools, we would welcome the conversation.
Access the full details of this key play, and have it on the go. Available as a PDF.
Have questions about our EPM solutions? Our team is ready to help you find the right approach for your business.
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