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Contact center planning has entered a new era of complexity. Hybrid delivery models that span onshore, nearshore, and offshore teams. AI-driven automation deflecting tier-1 interactions. Rising customer expectations across every channel. For capacity planners, the mandate is clear: do more with less, and do it with confidence.
Yet across industries, from financial services to healthcare to technology, we see the same pattern. Organizations still rely on sprawling, siloed spreadsheets to manage workforce decisions that impact millions in labor spend, service-level outcomes, and long-range operational strategy. The result? Planning teams spend more time wrestling with data than actually analyzing it, and leadership lacks the visibility needed to make strategic, cross-functional decisions.
Spreadsheet-based planning isn't just inefficient. It's risky. When workforce, HR, finance, and operations each maintain their own versions of the truth, misalignment compounds quickly. Staffing gaps go undetected until it's too late. Overtime costs escalate. New hire requisitions stall between departments. And scenario planning, the kind that lets you model the impact of moving work offshore, ramping a new team, or absorbing a seasonal spike, becomes a manual, time-intensive exercise that most teams simply can't execute at the speed the business demands.
We've seen this firsthand working with organizations managing 400 to 35,000+ agents across front and back office operations. The challenges are consistent: poor forecast accuracy, fragmented planning cycles, and an inability to connect capacity decisions to their downstream financial impact.
Connected planning means breaking down the walls between workforce planning, talent acquisition, finance, and operations so that when a capacity planner identifies a staffing gap, the hiring team sees it immediately, finance can validate the budget, and training can begin scheduling onboarding. It means running real-time "what-if" scenarios that span staffing, workload allocation, ramp planning, and cost, all within a single, governed platform rather than across dozens of disconnected tabs.
This isn't a theoretical exercise. Purpose-built solutions like Anaplan's Contact Center Planning application are designed to deliver exactly this kind of integrated, multi-dimensional planning, with best practices built in from day one, not months of custom development later.
On Tuesday, 12 May 2026 at 10:00 a.m. BST / 11:00 a.m. CEST, Keyrus and Anaplan are hosting a live session designed for EMEA and APAC capacity planners who are ready to move beyond spreadsheets.
In this session, Keyrus's Jethro van der Veer (EPM Lead, EMEA) and Krzysztof Woszczyk (Solution Architect) will be joined by Anaplan's Neynes Ladha (AVP Customer Success, Northern Europe) to walk through the trends reshaping workforce planning today and show you how Anaplan's out-of-the-box Contact Center Planning application can help you:
You'll also see a live product demo of the application in action, from forecasting and scenario planning to cost management and cross-functional collaboration, all on a single platform.
Register here
Tuesday, 12 May 2026 | 10:00 a.m. BST | 11:00 a.m. CEST
Contact center planning has entered a new era of complexity. Hybrid delivery models that span onshore, nearshore, and offshore teams. AI-driven automation deflecting tier-1 interactions. Rising customer expectations across every channel. For capacity planners, the mandate is clear: do more with less, and do it with confidence.
Yet across industries, from financial services to healthcare to technology, we see the same pattern. Organizations still rely on sprawling, siloed spreadsheets to manage workforce decisions that impact millions in labor spend, service-level outcomes, and long-range operational strategy. The result? Planning teams spend more time wrestling with data than actually analyzing it, and leadership lacks the visibility needed to make strategic, cross-functional decisions.
Spreadsheet-based planning isn't just inefficient. It's risky. When workforce, HR, finance, and operations each maintain their own versions of the truth, misalignment compounds quickly. Staffing gaps go undetected until it's too late. Overtime costs escalate. New hire requisitions stall between departments. And scenario planning, the kind that lets you model the impact of moving work offshore, ramping a new team, or absorbing a seasonal spike, becomes a manual, time-intensive exercise that most teams simply can't execute at the speed the business demands.
We've seen this firsthand working with organizations managing 400 to 35,000+ agents across front and back office operations. The challenges are consistent: poor forecast accuracy, fragmented planning cycles, and an inability to connect capacity decisions to their downstream financial impact.
Connected planning means breaking down the walls between workforce planning, talent acquisition, finance, and operations so that when a capacity planner identifies a staffing gap, the hiring team sees it immediately, finance can validate the budget, and training can begin scheduling onboarding. It means running real-time "what-if" scenarios that span staffing, workload allocation, ramp planning, and cost, all within a single, governed platform rather than across dozens of disconnected tabs.
This isn't a theoretical exercise. Purpose-built solutions like Anaplan's Contact Center Planning application are designed to deliver exactly this kind of integrated, multi-dimensional planning, with best practices built in from day one, not months of custom development later.
On Tuesday, 12 May 2026 at 10:00 a.m. BST / 11:00 a.m. CEST, Keyrus and Anaplan are hosting a live session designed for EMEA and APAC capacity planners who are ready to move beyond spreadsheets.
In this session, Keyrus's Jethro van der Veer (EPM Lead, EMEA) and Krzysztof Woszczyk (Solution Architect) will be joined by Anaplan's Neynes Ladha (AVP Customer Success, Northern Europe) to walk through the trends reshaping workforce planning today and show you how Anaplan's out-of-the-box Contact Center Planning application can help you:
You'll also see a live product demo of the application in action, from forecasting and scenario planning to cost management and cross-functional collaboration, all on a single platform.
Register here
Tuesday, 12 May 2026 | 10:00 a.m. BST | 11:00 a.m. CEST
Contact center planning has entered a new era of complexity. Hybrid delivery models that span onshore, nearshore, and offshore teams. AI-driven automation deflecting tier-1 interactions. Rising customer expectations across every channel. For capacity planners, the mandate is clear: do more with less, and do it with confidence.
Yet across industries, from financial services to healthcare to technology, we see the same pattern. Organizations still rely on sprawling, siloed spreadsheets to manage workforce decisions that impact millions in labor spend, service-level outcomes, and long-range operational strategy. The result? Planning teams spend more time wrestling with data than actually analyzing it, and leadership lacks the visibility needed to make strategic, cross-functional decisions.
Spreadsheet-based planning isn't just inefficient. It's risky. When workforce, HR, finance, and operations each maintain their own versions of the truth, misalignment compounds quickly. Staffing gaps go undetected until it's too late. Overtime costs escalate. New hire requisitions stall between departments. And scenario planning, the kind that lets you model the impact of moving work offshore, ramping a new team, or absorbing a seasonal spike, becomes a manual, time-intensive exercise that most teams simply can't execute at the speed the business demands.
We've seen this firsthand working with organizations managing 400 to 35,000+ agents across front and back office operations. The challenges are consistent: poor forecast accuracy, fragmented planning cycles, and an inability to connect capacity decisions to their downstream financial impact.
Connected planning means breaking down the walls between workforce planning, talent acquisition, finance, and operations so that when a capacity planner identifies a staffing gap, the hiring team sees it immediately, finance can validate the budget, and training can begin scheduling onboarding. It means running real-time "what-if" scenarios that span staffing, workload allocation, ramp planning, and cost, all within a single, governed platform rather than across dozens of disconnected tabs.
This isn't a theoretical exercise. Purpose-built solutions like Anaplan's Contact Center Planning application are designed to deliver exactly this kind of integrated, multi-dimensional planning, with best practices built in from day one, not months of custom development later.
On Tuesday, 12 May 2026 at 10:00 a.m. BST / 11:00 a.m. CEST, Keyrus and Anaplan are hosting a live session designed for EMEA and APAC capacity planners who are ready to move beyond spreadsheets.
In this session, Keyrus's Jethro van der Veer (EPM Lead, EMEA) and Krzysztof Woszczyk (Solution Architect) will be joined by Anaplan's Neynes Ladha (AVP Customer Success, Northern Europe) to walk through the trends reshaping workforce planning today and show you how Anaplan's out-of-the-box Contact Center Planning application can help you:
You'll also see a live product demo of the application in action, from forecasting and scenario planning to cost management and cross-functional collaboration, all on a single platform.
Register here
Tuesday, 12 May 2026 | 10:00 a.m. BST | 11:00 a.m. CEST
Contact center planning has entered a new era of complexity. Hybrid delivery models that span onshore, nearshore, and offshore teams. AI-driven automation deflecting tier-1 interactions. Rising customer expectations across every channel. For capacity planners, the mandate is clear: do more with less, and do it with confidence.
Yet across industries, from financial services to healthcare to technology, we see the same pattern. Organizations still rely on sprawling, siloed spreadsheets to manage workforce decisions that impact millions in labor spend, service-level outcomes, and long-range operational strategy. The result? Planning teams spend more time wrestling with data than actually analyzing it, and leadership lacks the visibility needed to make strategic, cross-functional decisions.
Spreadsheet-based planning isn't just inefficient. It's risky. When workforce, HR, finance, and operations each maintain their own versions of the truth, misalignment compounds quickly. Staffing gaps go undetected until it's too late. Overtime costs escalate. New hire requisitions stall between departments. And scenario planning, the kind that lets you model the impact of moving work offshore, ramping a new team, or absorbing a seasonal spike, becomes a manual, time-intensive exercise that most teams simply can't execute at the speed the business demands.
We've seen this firsthand working with organizations managing 400 to 35,000+ agents across front and back office operations. The challenges are consistent: poor forecast accuracy, fragmented planning cycles, and an inability to connect capacity decisions to their downstream financial impact.
Connected planning means breaking down the walls between workforce planning, talent acquisition, finance, and operations so that when a capacity planner identifies a staffing gap, the hiring team sees it immediately, finance can validate the budget, and training can begin scheduling onboarding. It means running real-time "what-if" scenarios that span staffing, workload allocation, ramp planning, and cost, all within a single, governed platform rather than across dozens of disconnected tabs.
This isn't a theoretical exercise. Purpose-built solutions like Anaplan's Contact Center Planning application are designed to deliver exactly this kind of integrated, multi-dimensional planning, with best practices built in from day one, not months of custom development later.
On Tuesday, 12 May 2026 at 10:00 a.m. BST / 11:00 a.m. CEST, Keyrus and Anaplan are hosting a live session designed for EMEA and APAC capacity planners who are ready to move beyond spreadsheets.
In this session, Keyrus's Jethro van der Veer (EPM Lead, EMEA) and Krzysztof Woszczyk (Solution Architect) will be joined by Anaplan's Neynes Ladha (AVP Customer Success, Northern Europe) to walk through the trends reshaping workforce planning today and show you how Anaplan's out-of-the-box Contact Center Planning application can help you:
You'll also see a live product demo of the application in action, from forecasting and scenario planning to cost management and cross-functional collaboration, all on a single platform.
Register here
Tuesday, 12 May 2026 | 10:00 a.m. BST | 11:00 a.m. CEST
Contact center planning has entered a new era of complexity. Hybrid delivery models that span onshore, nearshore, and offshore teams. AI-driven automation deflecting tier-1 interactions. Rising customer expectations across every channel. For capacity planners, the mandate is clear: do more with less, and do it with confidence.
Yet across industries, from financial services to healthcare to technology, we see the same pattern. Organizations still rely on sprawling, siloed spreadsheets to manage workforce decisions that impact millions in labor spend, service-level outcomes, and long-range operational strategy. The result? Planning teams spend more time wrestling with data than actually analyzing it, and leadership lacks the visibility needed to make strategic, cross-functional decisions.
Spreadsheet-based planning isn't just inefficient. It's risky. When workforce, HR, finance, and operations each maintain their own versions of the truth, misalignment compounds quickly. Staffing gaps go undetected until it's too late. Overtime costs escalate. New hire requisitions stall between departments. And scenario planning, the kind that lets you model the impact of moving work offshore, ramping a new team, or absorbing a seasonal spike, becomes a manual, time-intensive exercise that most teams simply can't execute at the speed the business demands.
We've seen this firsthand working with organizations managing 400 to 35,000+ agents across front and back office operations. The challenges are consistent: poor forecast accuracy, fragmented planning cycles, and an inability to connect capacity decisions to their downstream financial impact.
Connected planning means breaking down the walls between workforce planning, talent acquisition, finance, and operations so that when a capacity planner identifies a staffing gap, the hiring team sees it immediately, finance can validate the budget, and training can begin scheduling onboarding. It means running real-time "what-if" scenarios that span staffing, workload allocation, ramp planning, and cost, all within a single, governed platform rather than across dozens of disconnected tabs.
This isn't a theoretical exercise. Purpose-built solutions like Anaplan's Contact Center Planning application are designed to deliver exactly this kind of integrated, multi-dimensional planning, with best practices built in from day one, not months of custom development later.
On Tuesday, 12 May 2026 at 10:00 a.m. BST / 11:00 a.m. CEST, Keyrus and Anaplan are hosting a live session designed for EMEA and APAC capacity planners who are ready to move beyond spreadsheets.
In this session, Keyrus's Jethro van der Veer (EPM Lead, EMEA) and Krzysztof Woszczyk (Solution Architect) will be joined by Anaplan's Neynes Ladha (AVP Customer Success, Northern Europe) to walk through the trends reshaping workforce planning today and show you how Anaplan's out-of-the-box Contact Center Planning application can help you:
You'll also see a live product demo of the application in action, from forecasting and scenario planning to cost management and cross-functional collaboration, all on a single platform.
Register here
Tuesday, 12 May 2026 | 10:00 a.m. BST | 11:00 a.m. CEST
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