Predict demand across channels with custom forecasting and scenario plans
Align contact center, finance, and HR teams on a single source of truth
Model productivity assumptions for new hires and transferring employees
Contact centers face mounting pressure from AI disruption, employee burnout, and rapidly changing customer demands. Traditional spreadsheet-based planning can't keep pace with the complexity of modern workforce management—from forecasting workload across multiple channels to running what-if scenarios for mergers, new product launches, or economic shifts.
This webinar introduces Anaplan's new contact center planning application, built in partnership with Keyrus. Drawing on years of implementation experience with Fortune 5 companies, this solution replaces manual, error-prone processes with connected planning that aligns contact center operations, finance, and HR teams.
Learn how to forecast demand accurately, optimize resource allocation, reduce labor expenses, and ensure you have the right people with the right skills at the right time—without the chaos of spreadsheets.
