A demo of the Anaplan contact center planning for capacity planners

This on-demand demo of Anaplan's contact center app is a walkthrough from a capacity planner's perspective, although the platform serves multiple roles including managers and financial analysts. Starting with the landing dashboard, planners navigate categories like account management where all calls, emails, and chats are grouped. The demo highlights eight out-of-the-box functionalities: workload forecasting with volume and handle time modeling, new hire ramping, supply capacity planning, internal and external allocation, scenario copy planning for budget comparisons, financial lock submission, what-if modeling, and vendor cost analysis.