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We streamline contact center planning to handle high-volume interactions while eliminating forecasting and workforce complexities.
We use planning tools for strategic workforce analysis, assessing salary, training, and skills impact across your organization.
We implement cloud-based capacity planning solutions that help clients save 5-7% on labor spend through optimized staffing.
We streamline end-to-end vendor management with data-driven solutions that enhance forecasting, reporting, and operational decisions.
ROI in < 1 year in labor cost savings
cost reduction in annual labor costs
CSAT improvement by optimizing labor capacity
time savings for vendor managers & invoice team
Discover actionable insights your organization can achieve using an ESG planning solution.
This event is designed specifically for workforce management professionals in the contact center, and includes tons of breakout sessions and networking.
Improve clarity and align revenue assumptions with headcount forecasts for smarter planning.
Have questions about our EPM solutions? Our team is ready to help you find the right approach for your business.
