Make data matter.

Optimize your Contact Center Planning with Keyrus

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Sales and Marketing

Boost sales effectiveness with Anaplan: Plan intelligently, optimize territories, quotas, targets, and account segmentation. Transform incentives into revenue drivers. Gain valuable sales insights for realistic opportunities and accurate forecasts. Drive exceptional results and business growth.

We are experts in contact center planning and management

Is your organization grappling with the challenges of managing high-volume and frequent customer interactions? Streamlining your contact center planning processes is the key to enhancing efficiency, and we have the perfect solution for you!

Introducing our state-of-the-art platform solution, designed to transform and optimize your contact center operations. Say goodbye to the complexities and fragmentation that come with forecasting calls and cases, planning workforce allocation, and tracking expenses.

Interested? Contact us by filling the form below
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Cost-effective Operations

Know exactly what it takes to serve your customers. Our solution calculates the cost to serve and customer profitability, empowering you to make informed decisions that positively impact your bottom line.

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Demand Forecasting

Our solution leverages a scalable and agile connected planning platform to provide you with precise forecasts for customer support activities. No more guessing games – anticipate demand with confidence and stay ahead of the curve

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Dynamic Workforce Planning

Seamlessly plan your resources to meet the ever-changing service demands. Our platform adapts to fluctuations in call volume and case complexity, ensuring your workforce is always aligned with customer needs.

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Case Study

Maximize on customer service efficiency and save operational costs with a contact center planning solution

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Leverage technology to maximize your customer lifetime value

Built on an integrated planning platform’s powerful in-memory modeling, Keyrus’ Contact Center Planning Solution maximizes customer lifetime value by driving down costs to service your customers through minimizing overtime and understaffed periods, while optimizing demand distribution and long-term planning.

Solution features
A centralized platform to forecast call and case demand, future workforce capacity plans, and expected case backlogs

⭐ Import case-level data, call volumes, and average handle times to provide a bottom-up demand forecast of cases and calls

⭐ Adjust the demand forecast baseline with various business drivers.

⭐ Compare teams and team-specific inefficiencies by looking at use, cost efficiency, and time per activity.

⭐ Leverage in-memory calculations to rapidly analyze actual demand and capacity, recalculate use, and more

⭐ Create and flex scenarios to support multiple versions of capacity plans using resource and general ledger (GL) costs

⭐ Combine demand forecasts, capacity plans, and team costs to optimize forecasted case and call allocations

⭐ Review team and organization performance metrics and adjust team metrics in real time using user-friendly pages and reports

⭐ Scale and flex the solution to handle organizational growth and future business needs across the enterprise

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Unlocking Untapped Business Value for Your Organization

Maximizing Returns & Results

Reduce overstaffed periods that have extraneous resources 

Productivity Gain

Save on Labor Costs

5-7% Cost Reduction in annual labor costs

Forecast and Plan for your peak hours, days, and weeks

Revenue

Improve Customer Service

Improve CSAT by 10-15% by optimizing labor capacity 

One client used EPM Tools to justify canceling 15 open requisitions one month, covering the entire implementation cost.

Cost Benefit

See your returns within one year

100% ROI in < 1 year from labor cost savings

Avoid unnecessary overtime periods 

Productivity Gain

Save on Labor Costs

5-7% Cost Reduction in annual labor costs

Reduce understaffed periods 

Revenue

Improve Customer Service

Improve CSAT by 10-15% by optimizing labor capacity 

Track employee productivity by type of demand 

Productivity Gain

Save on Labor Costs

5-7% Cost Reduction in annual labor costs

One client uses EPM Tools to plan 35,000 HC

Cost Benefit

See your returns within one year

100% ROI in < 1 year from labor cost savings

Improve Demand accuracy with Machine Learning and EPM Tools

Revenue

Improve Customer Service

Improve CSAT by 10-15% by optimizing labor capacity 

Reshuffle teams to maximize efficiency 

Productivity Gain

Save on Labor Costs

5-7% Cost Reduction in annual labor costs

Optimize your team structure with EPM Tools

Revenue

Improve Customer Service

Improve CSAT by 10-15% by optimizing labor capacity 

One client brought 800 excel sheets to EPM Tools in under a year

Cost Benefit

See your returns within one year

100% ROI in < 1 year from labor cost savings

Unlocking Untapped Business Value for Your Organization

Maximizing Returns & Results

Case Study

Improve customer service and retention by measuring and optimizing call center processes

Read More
Aligning Finance & Merchandise Planning-15

Related HR and workforce resources

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KeyPlay

Maximize on customer service efficiency and save operational costs with a contact center planning solution

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KeyPlay

Improve customer service and retention by measuring and optimizing call center processes

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Life Sciences

Workforce planning for hospitals

Take the next step

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Watch a Demo

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Read a Whitepaper

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Book a Consultation

Learn about the benefits of Integrated Business Planning.

Let's talk!