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Contact Center Planning

Streamlining your contact center planning processes is the key to enhancing efficiency, and we have the perfect solution for you!

Contact Center Planning

Streamlining your contact center planning processes is the key to enhancing efficiency, and we have the perfect solution for you!

Make data matter.

Optimize your Contact Center Planning with Keyrus

Is your organization grappling with the challenges of managing high-volume and frequent customer interactions? Introducing our state-of-the-art platform solution, designed to transform and optimize your contact center operations. Say goodbye to the complexities and fragmentation that come with forecasting calls and cases, planning workforce allocation, and tracking expenses.

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Case Study

Maximize on customer service efficiency and save operational costs with a contact center planning solution

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ROI in < 1 year in
labor cost savings
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Cost Reduction in
annual labor costs
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CSAT Improvement by optimizing labor capacity

Leverage technology to maximize
your customer lifetime value

Built on an integrated planning platform’s powerful in-memory modeling, Keyrus’ Contact Center Planning Solution maximizes customer lifetime value by driving down costs to service your customers through minimizing overtime and understaffed periods, while optimizing demand distribution and long-term planning.

Solution features

A centralized platform to forecast call and case demand, future workforce capacity, and expected case backlogs

Import case-level data, call volumes, and average handle times to provide a bottom-up demand forecast of cases and calls

Adjust the demand forecast baseline with various business drivers.

Compare teams and team-specific inefficiencies by looking at use, cost efficiency, and time per activity.

Compare teams and team-specific inefficiencies by looking at use, cost efficiency, and time per activity.

Create and flex scenarios to support multiple versions of capacity plans using resource and general ledger (GL) costs

Create and flex scenarios to support multiple versions of capacity plans using resource and general ledger (GL) costs

Scale and flex the solution to handle organizational growth and future business needs across the enterprise

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Case Study

Improve customer service and retention by measuring and optimizing call center processes

Performance overview-amico

Take the next step

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Related HR and workforce resources

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Maximize on customer service efficiency and save operational costs with a contact center planning solution

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Improve customer service and retention by measuring and optimizing call center processes

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Life Sciences

Workforce planning for hospitals