Capacity Planning for Front and back Office Workforce Operations
On-Demand EPM Webinar:
Are you ready to unlock the secrets of effective capacity planning for your front and back-office workforce operations? The ultimate goal? To reduce annual labor spend while significantly improving customer satisfaction ratings. In this session, we will explore the strategies employed by top firms worldwide to streamline their capacity planning, translating it into substantial cost savings. Plus, you won't want to miss our live, role-based demo that demonstrates the process in action.
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Key topics in the webinar:
✅Over/Under Spending on Labor
✅ Low Customer Satisfaction
✅ High Attrition Rates for Front and Back Office
✅ Improving Throughput
✅ Forecasting Future Labor Demands
✅ Staffing the Right Talent on Tasks
Meet Our Speaker!
James Wilbyis a Senior Manager and Workforce Planning Practice Lead at Keyrus, a global leader in data and digital solutions. With a passion for optimizing workforce operations and enhancing organizational efficiency, James has helped businesses achieve the delicate balance between cost-effectiveness and exceptional service. His insights and strategies have been instrumental in assisting organizations, from startups to Fortune 500 companies, to modernize their workforce planning processes. With a focus on data-driven decision-making, predictive analytics, and advanced planning tools, James has been at the forefront of driving change and innovation in workforce planning.
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