annual labor cost
reduction achieved
Forecast call and case demand, plan workforce capacity, and track service costs with centralized planning. Leverage statistical forecasting to reduce overstaffed and understaffed periods while optimizing team structure and improving demand accuracy.
Import case-level data, call volumes, and handle times for bottom-up forecasts with statistical engine and business driver adjustments.
Demand forecasting
Develop headcount plans, resourcing strategies, training schedules, and skills matrices to ensure adequate staffing for targets.
Capacity planning
Overlay payroll and GL data to calculate true service costs, compare team efficiency, and identify cost-saving opportunities.
Cost-per-activity tracking
Leverage linear programming to optimize case allocations to most efficient teams based on historical performance and costs.
Allocation optimization
Reduce overstaffed periods with extraneous resources and avoid unnecessary overtime while tracking employee productivity
Forecast peak times to prevent understaffing, enhance customer satisfaction and reduce backlogs
Simulate capacity scenarios to assess the effects of demand changes using various projections.
Streamline data analysis by using a centralized platform instead of complex spreadsheets.
Healthcare workforce planning is critical to equip staff with skills for evolving system, organizational, and individual needs.
This event is designed specifically for workforce management professionals in the contact center, and includes tons of breakout sessions and networking.
Everyone is invited to attend this conference, and anyone in the workforce planning community can benefit from the informative workshops and opportunities to network with peers.
Vous avez des questions concernant nos solutions EPM ? Notre équipe est prête à vous aider à trouver la bonne approche pour votre entreprise.
