Workforce Planning

Contact center planning

We streamline contact center planning to handle high-volume interactions while eliminating forecasting and workforce complexities.

Simplify call forecasting and workforce planning processes that traditionally create operational bottlenecks and inefficiencies.

Track expenses accurately while optimizing staffing levels to enhance customer service delivery and operational performance.

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Talent & position planning

We use planning tools for strategic workforce analysis, assessing salary, training, and skills impact across your organization.

Conduct "what-if" analysis to evaluate how changes in compensation, training, and skill requirements affect workforce plans.

Enable bottom-up planning that matches skills to roles, identifying the best internal and cross-organizational candidates.

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Optimizing capacity planning

We implement cloud-based capacity planning solutions that help clients save 5-7% on labor spend through optimized staffing.

Plan front and back office capacity with improved forecast accuracy that reduces time spent at the planner level.

Minimize staffing gaps at the associate level while achieving measurable labor cost reductions and operational efficiency gains.

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Vendor management & portal

We streamline end-to-end vendor management with data-driven solutions that enhance forecasting, reporting, and operational decisions.

Enable real-time vendor self-reporting and improve forecasting accuracy while centralizing decisions across outsourced operations.

Proactively manage coverage gaps and ensure invoicing accuracy through enhanced collaboration on a unified platform.

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Why Keyrus?

Featured Resource

WFM Maturity Assessment

The Keyrus WFM Maturity Assessment uses insights from over 200 clients to evaluate workforce practices, identify risks, and uncover growth opportunities.

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Article

Why Contact Center Capacity Planning needs a modern makeover

In the age of AI, mid-to-long-range workforce planning can't run on spreadsheets anymore

Key Play

Supercharging growth strategies with integrated FP&A and workforce planning

Enhance growth strategies by integrating FP&A and workforce planning for smarter outcomes.

Event

A live look at the new Anaplan Application

On February 12, the Society of Workforce Planning Professionals (SWPP), Keyrus, and Anaplan will cohost an exclusive live webinar showcasing the new Anaplan Contact Center Planning application.