Co-developed by Keyrus, the 2026 Anaplan Trailblazer Partner of the Year, and Anaplan. The Anaplan Contact Center Planning application brings enterprise-grade forecasting, capacity planning, and scenario modeling to the teams that run your most demand-sensitive operations.
Predict contact volumes and demand across channels, factoring in seasonality, campaigns, and product launches.
Workload forecasting
Model new hire ramps, onboarding curves, and productivity targets with full visibility into capacity.
Ramp and productivity planning
Convert forecasted workload into required staffing levels by skill, channel, and location.
Staff and capacity modeling
Test volume surges, vendor changes, or hiring shifts and see the impact on cost, staffing, and SLAs in real time.
Scenario and "what-if" planning
Predict volumes and demand using historical trends and external drivers.
Model capacity by skill, channel, and location to avoid burnout and cost overruns.
Test volume surges, vendor changes, or hiring shifts to see real impact.
Track SLAs, CSAT, and NPS across internal teams and outsourced vendors.
Compare internal and outsourced resources to find the most cost-effective mix.
Connect staffing plans with hiring timelines and broader financial budgets.
How Meta moved billions in vendor workforce planning out of spreadsheets and into Anaplan with Keyrus.
See anaplan's new contact center app with workload forecasting, scenario planning, and real-time capacity management.
Front office planners focus on response times and service levels. Back office balances backlog, risk, and capacity.
¿Tiene preguntas sobre nuestras soluciones de EPM? Nuestro equipo está listo para ayudarlo a encontrar el enfoque adecuado para su negocio.
